In a vibrant and insightful 5-day event, Tranter IT, the exclusive distributor of ManageEngine in Nigeria, anchored a resellers training program at the prestigious Radisson Blu Anchorage Hotel, Victoria Island, Lagos. This training was organized by Manageengine specifically for Tranter IT’s top 10 channel partners who have demonstrated exceptional market penetration and sales achievements, marking their significant contributions to both Tranter IT and ManageEngine.
The training featured the following organizations ranked to be the top ten most performing channel partners of Tranter IT: Systemtech limited, Netcom Africa, Eprocess consulting, The source computer, Avetium consult, Kecam Technology, IT warehouse, Signal Alliance and Snap net limited.
The program was opened by the CEO of Tranter IT, Dr. Lare Ayoola, who commended the outstanding performance of the participating organizations. His remarks highlighted the immense value these partners bring to the growth of Tranter IT and its esteemed OEM, ManageEngine.
Melanie Ayoola, the Executive Director of Tranter IT, also welcomed the trainees warmly, encouraging them to fully immerse themselves in the learning experience.
The ManageEngine team was well-represented by experts, including Solomon Raj, the Africa Regional Manager, Srinivasan Rajasekar, Senior Sales Manager, Ranjith Kumar, Jothi Murugan and Keerthi Sampathkumar, who are Manageengine seasoned product consultants. Their presence ensured the training was a comprehensive and impactful session for all attendees.
Participants received hands-on technical training on ManageEngine’s suite of solutions, covering key aspects such as deployment processes, usage, troubleshooting, and resolving potential errors. The training covered flagship solutions like:
Service Desk Plus (ITSM): It is an IT service management (ITSM) solution that streamlines help desk operations with integrated incident, problem, change, and asset management. It offers a user-friendly self-service portal, a knowledge base, and automated workflows to enhance service delivery. The platform supports multi-departmental ticketing and provides robust reporting capabilities for informed decision-making. Integration with Active Directory allows for seamless user management and authentication. Additionally, ServiceDesk Plus can integrate with other ManageEngine tools, such as PAM360, to enhance privileged access management within IT service workflows.
Privilege Access Management (PAM): PAM360 is a comprehensive privileged access management solution that secures, manages, and monitors privileged accounts across the enterprise. It provides centralized control over privileged user activities, ensuring compliance with security policies. Features include secure password vaulting, session recording, and real-time monitoring of privileged sessions. The solution also supports integration with IT service management systems like ServiceDesk Plus, enabling streamlined workflows and enhanced security.
Active Directory 360: A Active Directory 360, powered by ADManager Plus, offers a unified platform for managing and reporting on Active Directory (AD), Office 365, Exchange, G Suite, and Skype for Business. It enables IT administrators to perform tasks such as user provisioning, password resets, and account unlocks from a single console. The solution provides customizable templates for user creation and modification, ensuring standardization and compliance. Integration with ServiceDesk Plus allows help desk technicians to execute AD tasks directly from the service desk interface, enhancing operational efficiency.
Security Information and Event Management (SIEM): ManageEngine’s Log360 is a comprehensive SIEM solution that combines log management and active directory auditing to enhance an organization’s security posture. It collects, analyzes, and correlates log data from various sources to detect security threats and ensure compliance. The solution offers real-time monitoring, alerting, and reporting capabilities to address potential security incidents promptly. Additionally, it provides insights into user activities, network anomalies, and system vulnerabilities, facilitating proactive threat mitigation.
IT Operations Management: ManageEngine’s IT Operations Management suite encompasses tools like OpManager, Applications Manager, and Network Configuration Manager to ensure optimal performance of IT infrastructures. These solutions offer network monitoring, application performance management, and configuration management capabilities. They provide real-time visibility into network performance, help in diagnosing and resolving issues, and ensure compliance with configuration policies. By delivering comprehensive monitoring and management, these tools assist organizations in maintaining high availability and reliability of their IT services.
Omowunmi Bisriyu, a skilled Technical Engineer with Netcom, shared her excitement and appreciation for being selected as a participant in the training. Reflecting on her experience, she emphasized how the training provided her with valuable insights and practical knowledge that will greatly enhance her professional capabilities.
During the intensive sessions, Omowunmi gained a deeper understanding of how to effectively deploy ManageEngine’s suite of solutions. She highlighted how the training has equipped her with the skills to address client-specific challenges confidently and provide tailored solutions that align with their IT operational and business needs.
One of the standout takeaways for Omowunmi was learning how to articulate the value of ManageEngine’s integrated solutions to prospective clients. “This training has empowered me to demonstrate how ManageEngine is truly a one-stop solution for IT and business optimization,” she noted.
Her enthusiasm and gratitude underscore the importance of continuous professional development and the critical role such training programs play in driving business success. Omowunmi’s feedback serves as a testament to the transformative impact of the ManageEngine Reseller Training, which is setting new benchmarks for excellence in IT solutions delivery.
Beyond the robust technical sessions, the event also featured engaging activities, including games, gift exchanges, and lively photo sessions, all complemented by great meals and camaraderie. The atmosphere was a perfect blend of learning, networking, and fun, leaving attendees both informed and inspired.
This 5-day training reinforced Tranter IT’s commitment to empowering its channel partners with the knowledge and tools needed to deliver top-tier solutions to their clients, paving the way for sustained growth and innovation in the Nigerian IT landscape.
Ready to Level Up Your IT Operations?
Explore the transformative power of ManageEngine’s solutions and take the next step in enhancing your IT management, security, and operations.
Connect with Tranter IT today to discover how we can help you implement these industry-leading tools for your business success.
Contact us now to get started!
