Category: Blog

ManageEngine’s Reseller Training Event in Lagos Marks Milestone in Technology Advancement

Leading IT management solutions provider, ManageEngine, a subsidiary of Zoho Corporation, successfully hosted a comprehensive training event for its resellers from the 7th to the 11th of August, 2023. The event took place at the esteemed Radisson Blu Anchorage Hotel in Victoria Island, Lagos, Nigeria. With a focus on empowering resellers with insights into cutting-edge technology solutions, the event was attended by key figures from both ManageEngine and Tranter IT, along with prominent business managers, sales representatives, and executives.

 

The training event was graced by the presence of distinguished individuals, including members of the ManageEngine team: Srinivasan Rajasekaran, Product Specialist; Jothi Murugan Suresh Madurai; Keertikumar; and Shariba T. Representing Tranter IT were the esteemed duo, Lare Ayoola, Chief Executive Officer, and Melanie Ayoola, Executive Director.

 

Srinivasan Rajasekaran, Regional Sales Manager, opened the event with an impactful speech, recounting the journey that led to the establishment of ManageEngine’s significance in Nigeria. “Nine years ago, we identified ManageEngine as an essential technology for Nigeria. We took up the mantle, established Zoho Corps as a subsidiary, and inked a pivotal agreement,” Rajasekaran shared. He emphasized the pivotal role that ManageEngine’s application software plays in the digital economy, stating that it has significantly shaped the technological landscape.

 

Lare Ayoola, CEO of Tranter IT, also addressed the audience, describing 2023 as a remarkable year of accomplishments and growth for ManageEngine. Ayoola reaffirmed the company’s dedication to innovation across its array of solutions and expressed heartfelt appreciation for the global network of partners that form the cornerstone of ManageEngine’s success.

 

During a session moderated by ManageEngine’s Product Specialist, Jothi Murugan, attendees delved into critical topics such as automation within organizations and the pressing need to streamline IT and business processes. Jothi Murugan highlighted the challenges faced by organizations in configuring assets for remote and hybrid work environments, underscoring the immediate focus on resolving these concerns.

 

The event also spotlighted Enterprise Service Management, a pivotal component of ManageEngine’s unified solutions. Jothi Murugan explained that while every department in an organization offers services, it is IT that extends these services to ensure efficiency and efficacy. The focus on enterprise services aligns service management with the organization’s overall objectives.

 

Osita Okolie, CEO of Collaborative Technologies, echoed the sentiments of many attendees, expressing excitement about the insights gained from the event. Okolie praised ManageEngine’s unified solutions for their ability to simplify processes, reduce costs, mitigate risks, and optimize resource allocation. He encapsulated the event’s significance by emphasizing how ManageEngine’s solutions are closing potential security gaps while enhancing operational efficiency.

 

As the event concluded on a high note, attendees left with renewed enthusiasm and a deeper understanding of how ManageEngine’s technological innovations are reshaping the landscape of IT management.

 

Data Leaks: How To Prevent It With ManageEngine

Do you know that when attackers try to exploit your data, one of the most convenient approaches for them is to transfer data via USB and other peripheral devices, because those methods often don’t leave a trace?

This attack is most often carried out by malicious insiders, employees from your own organization with malicious intent.

ManageEngine Device Control Plus is a comprehensive DLP solution that prevents data loss via removable devices. It is capable of controlling access privileges for devices connected to your network, blocking any unauthorized devices from gaining entry, and monitoring all device and file use activities.

How do you prevent them?

Many organizations today use different devices for regular business processes, and keeping tabs on all these devices can be a challenge. Between tracking the devices plugged into desktops, files transferred via USB, and the various peripheral devices used by employees for day-to-day business operations, it can be difficult to see who is using which devices and where your data is going.

ManageEngine Device Control Plus helps you spot and remediate hacking attempts through instant alerts and meticulous reports and audits, eliminating the risk of insider threats, DMA attacks, or any file-based attacks.

Benefits of ManageEngine Device Control Plus

  • Control, block and monitor the actions of all USB and peripheral devices.

  • Authorize only the devices that you trust, and prevent the entry of malicious devices.

  • Implement role-based access control to prevent unauthorized access to your files.

  • Prevent unnecessary movement of data via USB and peripheral devices.

  • Grant temporary access to removable devices to prevent excessive access privileges.

  • Monitor hacking attempts and study device and user behavior patterns

Complete visibility into your endpoints is essential to protect your data. If you can’t see your endpoints or what your employees are doing with your data, you can’t protect it. ManageEngine Device Control Plus is the all-in-one DLP solution you need that combines both device and data security to avoid data loss.

ManageEngine ServiceDesk Plus and IT Release Management

As organizations evolve, they often need to upgrade their IT infrastructures regularly, part of which involves software releases. Such software releases, whether simple or complex, are plagued with common challenges like lack of communication between different teams, scheduling conflicts, and absence of central control. Failing to adequately address these challenges may result in underdeveloped or failed releases. This can cause a backlog of pending releases and an increase in outages leading to costly downtime that could have otherwise been prevented.

 

Helping businesses deliver a seamless customer experience and ensure zero downtime has always been a key aspect of ManageEngine ServiceDesk Plus.

 

ServiceDesk Plus and IT Release Management enable you to establish a clear governance structure through release roles, automated workflows, and customizable templates. We ensure that changes are released effectively through management that works in tandem with change management to offer transparency and central control. And that’s exactly what ServiceDesk Plus’ new capability provides.

 

IT Release Management refers to the process of planning, designing, scheduling, testing, deploying, and controlling software releases. It ensures that release teams efficiently deliver the applications and upgrades required by the business while maintaining the integrity of the existing production environment.

 

IT software upgrade releases have never been easier and more secure from risks that impede your organization’s day-to-day operations, making for a seamless and effective release management process. API-level integration enables IT teams to resolve issues much faster, increases the productivity of IT personnel, and improves end-user satisfaction, the process of resolving tickets still has to be done manually.

 

There are a few steps to IT release management. They are;

 

  • Request: Release management starts with requests for new features or changes to existing functions. There’s no guarantee that all requests made will eventually translate into a new release. Each request is evaluated for its rationale, feasibility, and whether there’s a way to fulfil it by reconfiguring the application version already in production.

 

  • Plan: A robust plan ensures the release team stays on track and that requirements are satisfied. Create or reuse a workflow or checklist that can be referred to by stakeholders throughout the release process.

 

  • Design and Build: This is the programming phase where the requirements are converted to code. The release is designed and built into executable software.

 

  • Testing: Once the release is deemed ready for testing, it’s deployed to a test environment where it’s subjected to non-functional and functional testing (including user acceptance testing or UAT). If bugs are found, it’s sent back to developers for tweaking and then subjected to testing again. This iterative process continues until the release is cleared for production deployment by both the development team and the product owner.

 

  • Deployment: The release is implemented in the live environment and made available to users. It entails educating users on the changes and training them on how to operate the system in the context of the new features.

 

  • Post-Deployment: Post-deployment, the release moves to the support phase where any bugs are recorded that will eventually necessitate a request for changes. 

 

For an IT release to be deemed successful, it must attain the following objectives:

 

  • It’s deployed on time.

  • It’s deployed within budget.

  • It has little to no impact on current users.

  • It satisfies the needs of current and new users, technological advances and/or competitive demands.

How can ServiceDesk Plus help?

 

  • Simplify IT upgrades: Integrated with the Change Management module, you can associate changes to releases, thereby carrying over all the necessary documentation entered in the change ticket.
  • Provide an Integrated calendar view: All scheduled releases and changes are highlighted in both modules through the integrated calendar view, ensuring that no scheduling conflicts arise.
  • Offer Predefined release workflows: The graphical drag-and-drop canvas for release workflows enables you to create custom workflows for various types (Major, Minor, or Emergency) of releases.
  • Stay in control of software release processes: Define and manage different types of releases (Major, Minor, Emergency, etc.) with custom workflows.
  • Establish a clear governance structure: Associate roles with predefined templates to manage releases in a standardized manner.

Best Practices for Data Backup & Recovery with Acronis

If you don’t test your backups for recoverability, you really don’t have backups at all.

This statement is not intended to be controversial, or even confrontational. Instead, we’re using it to point out a common misconception. Today, many IT professionals may believe that standard data backup processes are protecting them from the effects of ransomware and other cyberattacks, but they’re missing a critical step: verifying that their backup works correctly if or when it is needed.

Data backup involves creating copies of important data and storing them in secure locations. To ensure comprehensive protection, backups should regularly be performed — ideally in real-time or at frequent intervals — using both on-site and off-site storage options. On-site backups offer quick accessibility for immediate recovery, while off-site backups provide added security against physical threats, such as fires or natural disasters.

Here are 7 Best Practices for Data Backup and Recovery

  • Keep Backups Encrypted and Protected: In addition to the security of backup locations (i.e., cloud, physical), encrypting the files provides additional data protection.

  • Make Backups Frequently and Regularly: Data backups should regularly be performed, although the frequency may not be the same for all data.

  • Perform Regular Tests of Backups and Recovery: Data backup tests should be performed periodically—at least on an annual or semi-annual basis. Depending on the organization’s size and assets, data backup testing could be more frequent.

  • Consider Retention Span: For data governance and storage expenses, retention times should be established for data backups, likewise, retention schedules should map your backup schedules.

  • Document Policies and Procedures: Backup policies should be clearly documented. These should cover an explanation of goals and strategies, specifics about what tools and processes are used, roles and responsibilities, backup timing, and retention schedules.

  • Use a 3-2-1 Data Backup Strategy: Add extra layers of redundancy for data backups by using a 3-2-1 data backup strategy. This ensures that multiple copies of data are backed up and retained. The 3-2-1 strategy includes

– Three
Keep three copies of data, the original data copy, and at least two backups.

– Two
Use two different storage types. For instance, if data is stored on an internal hard drive, use a secondary device such as an external drive or cloud source.

– One
Keep one copy of data offsite.

  • Use Remote Storage: A critical factor in your backup solution is setting up remote backups. The idea is to have backups offsite, but, at a minimum, they should be on a separate system. Data backup can be conducted in the cloud or on a dedicated physical server.

 A better approach to Data Backup.

To protect business-critical data, backup is not enough — you need the integrated approach of cyber protection. The Advanced Backup pack for Acronis Cyber Protect Cloud enables you to extend the cloud backup capabilities you need require to proactively protect your data. Acronis leverages a unique approach by combining cloud backup with cyber protection features to keep your data truly secure.

IT CONFERENCE 2023: ManageEngine is Set to enabling a Future-Fit Technology Strategy for Africa

On the 6th of June 2023 ManageEngine, a subsidiary of Zoho corporation, held a tech conference for its partners and clients at the Four Points by Sheraton Hotel, Lagos Nigeria.

 

The event had in its attendance, Solomon Raj- ManageEngine Regional Sales Manager, Srinivasan Rajasekaran- ManageEngine Senior Sales Executive, Melanin Ayoola- Executive Director Tranter IT Infrastructure, and other business managers, Sales reps, and executives.

 

Solomon Raj, the regional sales manager addressed the attendees with an opening speech, he said:

‘’9 years ago we identified ManageEngine as being an extremely important technology that needed to be introduced into Nigeria. We took up that task; we established a subsidiary called Zoho Corps, and we signed an agreement.

He also added, ‘Without ManageEngine application software in the digital economy it would not be where it is supposed to be or meant to be.

 

 

 

ManageEngine application software is extremely important, we have put a lot of effort into it and that is just the beginning, and having the right clients is extremely important and encouraging to us, he said.

Raj described the year 2023 as an exceptional year of accomplishment and growth for ManageEngine. Globally, we’ve continued pushing for innovation in our roster of solutions, he said,  “Our partners are the heart of our business across the globe, we’re excited, he said.

Our integrated solutions not only reduce complexity but also reduces costs and risks with the ability to free up resources and time for our partners while closing potential security gaps, he concluded.

 

The CTE ManageEngine, Karthik Ananda Rao, moderated a session titled ‘’Future-Fit Technology Strategy for Sustainable Growth in 2023.

He spoke about what happened in the last couple of years. He gave a comparison between the covid era and the digital era in 2023. He also spoke about how ManageEngine can come up with technology trends with its unified solutions.

He buttressed the pressure within organizations to automate their systems, and what exactly they desperately want to automate, is it IT processes, or business processes. He also spoke about the issues organizations have with configuring assets for work stations, and laptops, in a remote work environment because this is what organizations are currently focusing on

He continued with an analysis of one of the ManageEngine unified solutions, Enterprise service management. He said this is a solution that focuses on enterprise services, service management is just automated to IT.

 

Every organization in an office environment e.g. HR, Finance, provides services, but how it extends these services in an organization is what IT is focused on.

 

The conference was not left without responses from the attendees, via an interview session.

‘’Chukuwme Paul, a UI/UX designer from Alaadin Digital, explained that he was excited to be a part of the conference as a first-timer hearing about ManageEngine and its unified solutions, how they help protect users’ information and data, protecting users from cyber-attack and all.

How to Gain Free Remote Access Capabilities with Acronis Cyber Desktop

Acronis Cyber Desktop is a completely free solution designed to enable MSPs (managed service providers) and IT technicians easily, efficiently, and securely gain remote access to clients’ workloads even if the client isn’t present. Acronis Cyber Desktop is built to provide rapid remote access service to both Windows and MacOS workloads, it streamlines client support requests so that IT issues can be resolved in a matter of minutes – anytime, anywhere.

For a modern MSP, supporting clients remotely is essential. It can also be challenging. Your client’s business simply can’t wait for you to send a tech out to their office to diagnose their latest IT challenge, particularly when that challenge is hindering their work or is indicative of a larger, system-wide need for a security patch.

This can improve your support response times, improve client relations, and even reduce churn all with the help of a free, ready-made solution

 

Why You Should Adopt Free Remote Access Capabilities with Acronis Desktop

With free access to Acronis Cyber Desktop, your MSP or IT tech team sees internal benefits which include;

Regain the time and money that your team would spend traveling to deliver on-site support

– Provide tech support during your clients’ off-hours to eliminate their productivity losses virtually and enhance your team’s visible value

– Manage more workloads and support requests in less time

Importance of Free Remote Access Capabilities with Acronis Desktop

  • The remote access capabilities your team gains with Acronis Cyber Desktop enable you to meet those urgent demands for support, diagnostics, and a return to normal business operations quicker and easier than traditional in-person support ever could.

  • Organizations are outsourcing their IT needs more than ever before with the global market set to reach $257.84 billion by next year. This means that IT channel is becoming an increasingly crowded place.

  • Clients trust their business-critical data to your expertise and services, but they also demand that their data, applications, and systems are performing whenever they need them. The reason for this growing wave of business is that organizations like yours specialize in managing, supporting, and simplifying the complexities of modern IT environments.

 

You can sign up for a tool like Acronis to be fully protected and proactively avert severe consequences such as reputational damage, loss of business data, and financial costs.

Improving Password Security: How To Break The Security Barrier

World Password Day was celebrated globally on May 4th 2023 with lots of emphasis on the improvement of password safety against breaches digitally with little or no mention of manual and safer means.

 

Imagine a world beyond passwords, where users can securely access data at any place at any time without having to validate themselves manually. A post-password world is no longer a distant dream, but instead a closely approaching reality.

 

Data breaches involving social engineering and credential misuse accounted for 82% of breaches in 2022, according to a recent study by Verizon. Online security might seem impossible without passwords, however, many users still practice poor password hygiene, posing a huge risk when it comes to cyber threats such as brute-force and dictionary attacks.

 

“Treat your password like your toothbrush. Don’t let anybody else use it, and get a new one every six months.” – Clifford Stoll, Astronomer & Engineer

 

It’s 2023—Are passwords still relevant today?

 

Technology is fast-paced. A lot has evolved in cybersecurity over the last few years—security norms, device smartness, biometric authentication, and security best practices. But one thing has never lost its significance: the password.

 

Passwords still serve as the simplest and most effective means to guard access to data, privileged accounts, or most digital resources. Passwords never go out of fashion because they are easy to use, easy to change if needed, cost-effective, and do not demand additional software or hardware to function.

 

Thinking Beyond Passwords with ManageEngine.

 

Passwords alone aren’t enough to protect against attacks, regardless of whether you want to go passwordless or consider them indispensable. With our webinar, you’ll learn how to implement a context-based identity defence strategy that uses modern authentication factors for secure access to resources.

 

You’ll gain insight into the alternative methods that can help enhance identity protection on the internet and learn how to implement these strategies across your organization.

 

What are you waiting for? Sign up today for a solution from ManageEngine to be fully protected and proactively avert severe consequences such as reputational damage, loss of business data, and financial costs.

All You Need to Know about the Benefits of Cybersecurity for your Business

In a world where risks are on the rise, cybersecurity is key. Cybersecurity refers to the body of technology processes, and practices designed to protect networks, devices, programs, and data from attack, damage, or unauthorized access. Cybersecurity is the protection of internet-connected systems such as hardware, software and data from cyber threats. This practice is used by individuals and enterprises to protect against unauthorized access to data centres and other computerised systems. It can also be simply said that Cybersecurity is “Risk Management”.

Some reasons your business needs a cybersecurity system

•Protection against External Threats: Millions of cyber threats are created every year and at great cost to businesses. While primarily launched for financial gain, the reasons behind cyber-attacks vary as the perpetrators themselves. Whether it is cyber criminals, hacktivists, or industrial spies, the common ground these bad actors share is how agile, sophisticated, and stealthy their attacks are becoming.

 

•Protection against Internal Threats: The weakest link in the cyber security chain remains the human factor. Whether it’s accidental, negligent, or outright malicious, insider threats can come from current or former employees, third-party vendors, or even trusted partners. But with proactive monitoring of networks and managed access, detecting and responding to threats can cut down on costly incidents. Moreover, providing consistent, up-to-date training can help turn risks into another extension of the cyber security solution you need.

 

•Regulation Compliance: For industries that still remain under-regulated, there’s an opportunity for businesses to invest in cyber security and see compliance as more than an obligation. In fact, according to data privacy and cyber security law experts, leaders could approach cyber security in regulatory compliance as “a competitive advantage, getting ahead of industry competition before under-regulated industries become regulated.”

•Improved Productivity: Viruses and other cyber-attacks can slow networks and personal devices down to a crawl, making it virtually impossible for employees to work, for websites to function, and for businesses to operate. By implementing a range of cyber security measures such as improved firewalls, virus scanning and automated backups, you can drastically reduce violations and the downtime it takes to remedy the breach. Education and training can also help guide employees in identifying potential email phishing scams, suspect links, and other nefarious criminal efforts.

 

•Cost Savings and Value: As cyber-attacks only continue to grow more sophisticated and complex every day, it’s important to weigh the cost of dealing with one attack versus the value of taking preventative measures. By mitigating risks, you put your business in a better position to respond, recover, and keep existing customers happy, a far more cost-efficient option than attracting new ones.

 

•Brand Trust and Reputation: Perhaps the greatest case to make for cyber security in business is the reputation that you earn and keep. One of the most important factors in business growth is customer retention. Maintaining brand loyalty through a strong cyber security position is paramount for customers today and the shortest path to repeat business, recommendations, and higher per-ticket purchases. It also opens doors to potential future ventures and expansion, helping producers land on the vendor list with larger organizations as part of their supply chain that is only as strong as their weakest link.

 

As a business, looking to maximise diverse commercial opportunities, maintain a sterling brand perception, and grow, you must adopt cyber security to protect your networks, devices, programs, and data from attack, damage, or unauthorized access from potential cyber-attacks.

 

You can sign up for a tool like Acronis to be fully protected and proactively avert severe consequences such as reputational damage, loss of business data, and financial costs.

Why Patch Manager Plus is Important For Your Business

Patch management is the process of identifying, testing, deploying, and installing software patches (or updates) to computers. A software patch is a piece of code, tailored to fix existing bugs/vulnerabilities in the software, add new features, or enhance its security.

In general, the software patch management process includes scanning computers in the network for missing patches, testing them in a test group of machines, and deploying them manually or automatically via patch management tools.

 

Why is patch management important?

Here are some key reasons that state the importance of patch management:

  • Preventing security breaches: Software patch management or software patching is one of the most important IT tasks in any organization, as patches fix vulnerabilities in the software and applications, keeping cyberattacks at bay.

  • Ensuring compliance: With cybercrime on the rise, an integral part of a proper patch management strategy is to ensure that all the endpoints in an organization adhere to compliance standards.

  • Feature updates: Besides providing security and bug fixes, patches also introduce new features and functions which enhance the end-user experience.

  • Downtime prevention: Ransomware attacks and other cyber threats not only result in data breaches but can also cause system downtime but patch management ensures the endpoints are updated and secure, thereby preventing downtime due to security breaches.

ManageEngine Patch Manager Plus provides:

 

  • Windows patch management: Automates Windows patching, mitigates security risks, and fixes vulnerabilities in minutes.

  • MacOS patch management: Deploys and manages patches to all macOS endpoints from a single console.

  • Linux patch management: Provides on-demand and scheduled patch deployment of Linux-related security fixes.

 

If you’re looking for an affordable patch management solution that offers everything listed above, look no further! Patch Manager Plus offers all these features to help keep your network patched and secured, all from one, central location. This patch management tool is compatible with Windows, macOS, and Linux and offers a FREE edition for up to 25 devices. In addition, it also provides server patch management to help keep data secure and up to date.

 

Our senior IT engineers are available to schedule a remote consultation/demo of our solution with you.

 

CONTACT US

 

Email: enquiries@tranter-it.com

T: 08183405221 or 09023416588

Educational Institutions: Are They Easy Victims of Ransomware?

Educational institutions are less likely than others to detect in-progress attacks, which naturally leads to higher attack success and encryption rates.

The critical information they possess, like learning data that is supplemented with background data, provides information on how well students are learning, what variables are linked to achievement, and which groups perform poorly. This distinguishes them from the other numerous organizations targeted by the serious cyber threat. System analysis, better resource allocation, agenda setting, and the policy cycle can all benefit from this information.

According to a report by the Multi-State Information Sharing and Analysis Center, the average school spends less than 8% of its IT budget on cybersecurity, with one in five schools spending less than 1%. Cyber attackers find it easy to penetrate their networks as they have weak security compared to other industries.

9 security practices that should be followed in every educational institution.

1. Deploy stronger password policies and use two-factor authentication to keep your endpoints secured.

2. Eliminate software and firmware vulnerabilities by staying up-to-date with released patches.

3. Actively audit and monitor all activities in your network, auditing your ports, firewall, BitLocker and identifying suspicious incidents.

4. Uninstall outdated and high-risk software once identified on your network.

5. Allow installation of safe and secure applications on your network.

6. To avoid insider attacks, establish privilege management and just-in-time access controls for users.

7. Block malicious web extensions and web applications on your browsers to prevent browser-based attacks.

8. Monitor and manage peripheral devices on your network to prevent data leakage.

9. Backup your data at regular intervals

 

Enforcing these security practices can be a bit difficult, especially in a school environment that often has limited resources dedicated to IT security. Not all security solutions let you follow all the practices mentioned above, so it can be even more difficult for the IT admins of schools and educational institutions as they might need to maintain multiple solutions to achieve security.

 

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