Category: News Updates

The Tale of Gloria’s Suspicious Email: How To Spot A Phishing Email

Phishing is an attempt by cybercriminals posing as legitimate institutions, usually via email, to obtain sensitive information from targeted individuals.

Phishing emails have become a present and dangerous threat in the digital age. Cybercriminals are constantly evolving their tactics to trick unsuspecting individuals into divulging sensitive information, such as login credentials, financial details, and personal data. To protect yourself from falling victim to phishing attacks, it’s essential to know how to spot a phishing email.

In this blog article, we’ll discuss the The Tale of Gloria’s Suspicious Email and common Tips that helped her recognize and tackle Phishing Emails.

Once upon a time in the bustling city of Cyberdale, there lived a young woman named Gloria who lives a normal life, working a typical 9-to-5 job. Little did she know that one seemingly normal day would turn into an adventure of sorts, as she encountered a threatening creature known as the phishing email.

Below are Tips on how Gloria identified the Email and how she tackled it;

  • Gloria’s Inbox Surprise

It all began when Gloria, like most of us, opened her inbox one fine morning. Amidst the usual newsletters, work-related messages, and a few notes from friends, there was an email that caught her attention. It was from a well-known bank, or so it claimed. The email looked official, with the bank’s logo and a message stating that her account needed immediate attention.

  • The Tale of Urgency

The first sign that something was amiss was the email’s sense of urgency. The email claimed that her account had been compromised and that she needed to click a link to rectify the situation. Gloria’s heart raced as she read the message, but she took a moment to breathe. In the world of phishing, creating panic and urgency is a common tactic. She knew she needed to proceed with caution.

  • A Closer Look

Gloria decided to give the email a closer inspection. She noticed a few red flags that made her suspicious. The email address it came from was a random assortment of characters that didn’t resemble the bank’s official domain. A legitimate bank would use a proper domain for their communications. This was her second clue that something was wrong.

  • The Hidden Link

The email also contained a link that supposedly led to her account. However, when she hovered her mouse over it (without clicking), she saw the web address wasn’t the bank’s official website. It was a third-party site. This was the smoking gun – phishing emails often contain links that lead to fraudulent websites designed to steal sensitive information.

  • The Request for Personal Information

Another telltale sign was the email’s request for personal information. It asked her to provide her BVN, card pan(16 digits of her ATM card, and even her CVV. No reputable institution would ever request such sensitive data via email.

  • Trusting Her Instincts

Gloria’s instincts told her that this email was indeed a phishing attempt. She had heard about the dangers of phishing emails and how they could lead to identity theft or financial loss. With a sigh of relief, she knew what to do next.

  • Taking Action

Gloria reported the phishing email to her bank’s customer support and marked it as spam. She also shared the experience with her friends and coworkers, spreading awareness about the dangers of phishing emails. She realized that educating herself and others was the best defense against these online threats.

Also, the encounter with the phishing email was a wake-up call for Gloria and a lesson for all of us.

In the digital age, we must be vigilant when checking our emails and be cautious about clicking on links or sharing personal information. Phishing emails often come in convincing disguises, but with a keen eye and some knowledge, we can protect ourselves from falling into their traps.

The tale of Gloria’s suspicious email ends with a valuable lesson – in the realm of the internet, it’s important to trust our instincts, be cautious, and stay one step ahead of the phishing monsters in our inboxes.

 

In conclusion, Phishing emails continue to be a significant threat to personal and financial security. Being able to spot a phishing email is a crucial skill in today’s digital world. By carefully examining the sender’s information, scrutinizing the content, and verifying links, you can protect yourself from falling victim to these scams. Always remember that staying vigilant and following these guidelines can help you keep your personal information safe from cybercriminals.

Tranter IT: Empowering Online Safety in the Digital Age

In today’s interconnected world, the internet has become an integral part of our daily lives, revolutionizing the way we work, communicate, and access information. However, with this digital transformation comes a pressing concern – Online safety. As our reliance on technology grows, so does the need for robust cybersecurity measures to protect individuals, businesses, and organizations from an array of online threats. One company that stands at the forefront of empowering online safety in the digital age is Tranter IT.

Tranter IT’s Commitment to Online Safety:

Tranter IT is a leading technology solutions provider dedicated to enhancing online safety through a comprehensive range of cybersecurity services and solutions. With a strong commitment to innovation and a team of seasoned experts, Tranter IT is making significant strides in safeguarding the digital landscape.

Key Initiatives:

  • Cutting-Edge Cybersecurity Solutions: Tranter IT offers state-of-the-art cybersecurity solutions tailored to meet the unique needs of businesses and individuals. These solutions encompass advanced firewalls, threat detection, and encryption technologies that protect sensitive data and digital assets from cyber threats.
  • Education and Awareness: Empowering individuals and organizations with knowledge is vital for online safety. Tranter IT conducts workshops, webinars, and training sessions to educate clients about cybersecurity best practices, common threats, and how to stay vigilant in the digital realm.
  • Vulnerability Assessments: Tranter IT’s expert team conducts thorough vulnerability assessments to identify weaknesses in clients’ digital infrastructure. By pinpointing vulnerabilities early, they help prevent potential cyberattacks before they can occur.
  • Incident Response: In the event of a cyber-incident, Tranter IT provides swift and effective response services. Their incident response team is on standby 24/7 to mitigate the impact of breaches and minimize downtime.
  • Customized Solutions: Recognizing that each client’s cybersecurity needs are unique, Tranter IT offers tailor-made solutions. Whether you’re a small business, a large corporation, or an individual, their services can be adapted to suit your specific requirements.
  • Compliance and Regulations: Staying compliant with ever-evolving cybersecurity regulations is a challenge. Tranter IT keeps clients up to date with the latest requirements and ensures their systems and practices meet industry standards.

The Impact of Tranter IT:

Tranter IT’s dedication to empowering online safety has had a profound impact on the digital landscape which includes:

  • Reduced Cyber Threats: Through their proactive approach to cybersecurity, Tranter IT has helped countless clients fend off cyberattacks and minimize data breaches.
  • Empowered Individuals: By educating individuals about online safety, Tranter IT has empowered them to protect their personal information and digital identities effectively.
  • Business Continuity: Many businesses have benefited from Tranter IT’s cybersecurity measures, ensuring uninterrupted operations and safeguarding their reputation.

Conclusion:

In the digital age, online safety is non-negotiable. Tranter IT’s unwavering commitment to empowering online safety through cutting-edge solutions, education, and awareness initiatives is making the digital world a safer place for all. As technology continues to evolve, Tranter IT remains dedicated to staying at the forefront of cybersecurity, adapting to new threats, and keeping clients protected in the ever-changing digital landscape.

For Partnership and enquiries call+234 818 340 5221 or email us: enquiries@tranter-it.com

IoT Africa wins Most Outstanding IoT Service Provider of the Year

On 25 September 2021, IoT Africa was as chosen as the Most Outstanding IoT Service Provider of the Year at the just concluded Africa Digital Awards Hall of Fame (ADA).

 
 

IoT (Internet of Things) has become such a force to reckon with, that’s why Africa Digital Awards (ADA) has presented us with honour through recognition that we are doing something right. The event had various dignitaries from all sectors, such as the Arakunrin Rotimi Akeredolu, Executive Governor, Ondo State, Dr Isa Pantami Hon. Minister of Communications & Digital Economy, Prof. Umar Danbatta, EVC/CEO NCC and so much more.

 

We received the first award for the night, Our CEO, Mr Lare Ayoola, received the award and gave a thank you speech. He thanked the organizers of the award and said, a few years ago we identified the internet of things as being an extremely important technology that needed to be introduced into Nigeria. We took up that task; we established a subsidiary called IoT Africa Networks and we signed an agreement with sigfox, the foremost global IoT provider in the world and the rest is history.

 
 
 
 

He also added, ‘ without the internet of things (IoT) in the digital economy it would not be where it is supposed to be or meant to be, without IoT the amount of data that we need to collect would not be collected, without IoT data acquisition will be expensive, without IoT smart agriculture, digitalization of oil, smart building, smart logistics would not have been possible.

 
 

So the internet of things is extremely important, we have put a lot of effort into it and that is just the beginning and having this award is an extremely important milestone and to encourage us.

 
 
 
 

There were other award winners for the night including MTN Nigeria and VDT Communications. The convener Mr Tayo gave the vote of thanks and appreciated all those who made the Award a success.

Big Win for IoT Africa: “OUTSTANDING loT PROVIDER OF THE YEAR AWARD”

The year 2021 has definitely been a great year so far for IoT Africa Networks Limited (a Tranter IT Infrastructure Service Limited company) as we won big at the recently concluded Titans of Tech Hall of Fame Awards. IoT Africa bagged the “OUTSTANDING loT PROVIDER OF THE YEAR AWARD” ?

The Titans of Tech Hall of Fame Awards ceremony, which was held on Friday, July 23rd at Oriental Hotel in Ikoyi, is also popularly called Nigeria’s Tech Industry Grammy ?. The event had three main parts, Exhibition, Seminal RoundTable, and the Technology Awards. The exhibition was the first item on the table as it was open to the public to see and interact with leading players in the Nigerian ICT and technology space.

 

The Roundtable followed, and it was a fantastic platform for important players in the Nigerian technology sector to discuss steps to build a better society and improve citizens’ quality of life using innovative technology. The panel was made of our very own Mr. Lare Ayoola, CEO IoT Africa Networks Limited; Engineer Ikechukwu Nnamani, President, Association of Telecommunication Companies of Nigeria (ATCON); Aderemi Adejumo, CEO of Cloudflex; and Tinuade Oguntuyi, Head, Core Networks and Solutions, Information Connectivity Solutions Limited (ICSL).

[From left, Tinuade Oguntuyi, Head, Core Networks and Solutions, Information Connectivity Solutions Limited (ICSL), Aderemi Adejumo, CEO of Cloudflex, Engineer Ikechukwu Nnamani, President, Association of Telecommunication Companies of Nigeria (ATCON) and own Mr. Lare Ayoola, CEO IoT Africa Networks Limited]

At the roundtable discussion, Mr. Lare Ayoola, CEO of IoT Africa and Tranter IT Infrastructure services, discussed how Artificial Intelligence (AI) and the Internet of Things (IoT), are going to transform the digital economy.

 

Mr. Lare outlined the impact and importance of IoT on the various industries in Nigeria. He spoke about how IoT management will transform Real Estate, Power, Logistics, Manufacturing, Construction, Agriculture, Security companies, FMGC, Banking & Finance, and many other industries.

Ayoola gave an instance of what can happen when IoT is not fully maximized, He said, “There was a case in one of the banks where there was a power outage and the UPS kicked in. The technician who knew how to start the generator was not available, and a staff tried to fill in. The generator did not start, the batteries in the UPS died, and the entire data center of the bank went down.”

Ayoola said. “It took them at least half a day to bring it back up. Therefore, they lost half a day’s worth of business. Had there been IoT sensors installed in that data center to monitor the battery of the UPS, or monitor the supply of electricity from the PHCN and the generator, that catastrophe would have been averted.

A signal would have been sent to the bank’s central command, and they would have sent someone physically to solve the problem. From that incident, they would have also had data to analyze and prevent that sort of problem in the future.”

[IMr Lare Ayoola giving his presentation]

 
 

He also spoke on how “the applications of IoT are limitless. It saves time, eliminates waste, maximizes profits, reduces anxiety, monitors environments, enhances security, and optimizes businesses to achieve maximum profits.

 

He cited examples of how IoT can signal agronomists and farm owners on the state of livestock, how crops are faring on a farm site or a rise or decrease in temperature of a storage grain silo.

It will save Nigerians from agricultural losses, post-harvest losses, financial, operational and resource losses. The adoption of A.I and IoT is the gateway to the future of a sustainable digital economy.”

 
 
 

Engineer Ikechukwu Nnamani, the CEO of Medallion Communications also spoke. He said, “A vast majority of Nigerians are not aware of the tremendous benefits A.I and IoT have, and its diverse applications. A decade ago, people had to commute for hours before reaching their workplaces and commute for long hours back to their homes. Technology has devised easier, more convenient ways to work from home, attend virtual meetings and conduct financial transactions on the go.

 

Mrs. Tinuade Ogunfuyi, Head, Core Networks and Solutions, at Information Connectivity Solutions Limited (ICSL) spoke on the benefits of IoT in the digital economy for emerging markets like Nigeria. The market for IoT is potentially large here in Nigeria. This is because these technologies offer productivity-boosting opportunities, increased access to digital products and services that help optimize processes and production, reduce transaction costs and transformation of supply chains.

 
 
 

She noted that “increased reach to millions of consumers, encourage investment and adoption of digital technologies. This drives firms to participate in global value chains and directly access customers in foreign markets in ways previously only feasible for large and established companies from advanced economies.”

 

The Next segment of the day was the red carpet. Here, the red carpet served as an opportunity to hobnob, network, and take sparkling photos where we all showed off our glitz and glam.

 
 
 
 

The last and most anticipated segment of the day was the awards ceremony. It was time to give accolades to whom due. The evening ended with so many deserving winners such as Konga, receiving the Hero of COVID-19 Pandemic Award, Medallion Communications as Telecom Company of the year, and so on.

 
 
 
 

We are honored to have won the “OUTSTANDING loT PROVIDER OF THE YEAR AWARD” and it definitely encourages us as a company to keep giving our all and achieving greatness as we provide world-class IoT connectivity and solutions across Nigeria.

Looking Forward To Better Times Ahead

As we end the year 2020, it is important to reflect on its unorthodox nature and exciting opportunities. Without a doubt, this year has been an unforgettable one. My thoughts and prayers go out to everyone who has been affected by the COVID-19 pandemic in one way or the other.

While we are optimistic about the pandemic and the uncertainty its ripple effects have left in its wake, we remain resolute about our innovative approach to problem-solving. We have embraced change and assisted businesses to adapt to the pandemic’s new normal through technology.

We are committed to our mandate of helping organizations optimize their IT infrastructure investments. We will also continue to connect Nigeria and Sub-Saharan Africa with the Internet of Things (IoT) and help move the region to the next technological level.

With this, I say a Big Thank You to our clients and partners for working with us in 2020. Of course, these wonderful achievements were only made possible by the excellent work of every Tranter IT, IoT Africa Networks Limited, & Tranter International staff.

I wish you and your families the very best during this festive season.

Looking forward to a very successful 2021!

Lare Ayoola

Executive Chairman, Tranter IT

Tranter IT recognized as Best IT Support Provider & ICT Company of the year

A brand for a company is like a reputation for a person. You earn a brand reputation by trying to do hard things well. – Jeff Bezos, Amazon CEO

From L-R; Melanie Ayoola, Executive Director, Lare Ayoola, Executive Chairman, Adewale Saka, Chief Operating Officer

Fast-growing ICT company, Tranter IT Infrastructure Services Limited, has emerged as Africa’s Best IT Support Provider at the Development in Africa Merit Awards (DAMA).

Chief Operating Officer, Adewale Saka, who received the award on behalf of the company said: “This award marks another milestone for Tranter IT. It is a testament to the diligent execution of strategic initiatives geared towards providing customers access to the best-fit technology solutions.

Saka pointed out that Tranter IT remains focused on its goal to help businesses build and sustain a competitive edge through data-driven and technology-powered solutions, and to enhance the technology landscape across Sub-Saharan Africa.

 

In addition, the Executive Director, Sales, Melanie Ayoola said “we will like to recognize our 250 highly trained engineers that are supporting organizations across 36 states in Nigeria. Staying true to the brand, teamwork and effective collaboration are key factors to Tranter IT’s 99.9% SLA average across client sites. We are very proud of every one of them.”

According to the award organizers, the judges’ made the final pick after analysts had spent weeks scrutinizing the performance of Tranter IT and its peers to arrive at a shortlist of three, from an initial list of six companies.

At the Technology Innovator Awards in August 2020, Tranter IT was also awarded the Best IT Infrastructure Services Provider in Nigeria.

In October 2020, during the Independence Day celebrations, Tranter IT’s Executive Chairman, Lare Ayoola, was inducted into the ICT Hall of Fame and Tranter IT was recognized as the ICT Infrastructure Company of the year at the Nigeria @ 60 Hall of Fame Awards.

Similarly, Tranter IT was recognized as the Supportive Technology Partner for SMEs across Africa at the Enterprise Ecosystem Support Conference and Awards held in December 2020.

Speaking on the multiple recognitions, the Executive Chairman of Tranter IT, Lare Ayoola, said: “Our goal is to become the foremost IT Support and ICT solutions brand in Nigeria and Africa, and that is why we are constantly building our capacity to provide relevant and unique technology solutions for individuals and businesses. When customers choose Tranter IT, they are choosing an industry leader that combines innovative technology and passionate determination to achieve excellence in performance and efficiency”.

He also noted that “while the year has been an unusual one, it has taken visionary leadership and the dedication of our exceptional people, working across our different entities, to deliver the successes for which we are now being recognized for.”

Under his leadership, Tranter IT birthed a subsidiary called IoT Africa Networks Limited to enable the first nationwide roll-out of Low Power Wide Area Network (LPWAN), under the license of SIGFOX France, across Nigeria. This development has created multiple jobs and entrepreneurial opportunities in the IoT and ICT sectors. He has trained over 400 engineers to become ICT specialists since 1999. His vision is and will always be to enhance businesses and daily lives all over the world.

Incorporated in 2004, Tranter IT is proprietary and an indigenous ICT company that specializes in selling, deploying, maintaining, and supporting IT and IoT Solutions, outsourcing Support Services including design, installation, and maintenance of physical ICT infrastructure, IT Automation, IT Infrastructure Management, and Optimization, Disaster Recovery and Cloud Solutions.

Despite the unprecedented times, Tranter IT remains undaunted and committed to its over 16 years mandate of helping organizations optimize IT infrastructure investments. These awards are dedicated to God, our Clients, the Board, Management, and Staff of Tranter IT Infrastructure Services Limited.

How IoT Logistics Will Revolutionize Supply Chain Management – Lare Ayoola

Containers go missing all over the world and it usually takes months to find them assuming they are ever found. The combination of mobile computing, analytics, and cloud services, all of which are fuelled by the Internet of Things (IoT), is changing how delivery and asset management companies are conducting their operations.

The Disrupting Asset Tracking with IoT webinar, in conjunction with Connected Finland, was organized in July to shed more light on the challenges facing the asset management industry. The Asset Tracking webinar, the first of many IoT webinars, was a two-hour event with an audience of about 130 industry experts in attendance.

Asset tracking is the fastest-growing industrial IoT market worth $3.93 Billion by 2023. Delivery company DHL and tech giant Cisco estimated in 2015 that IoT technologies such as asset tracking solutions could have an impact of more than $1.9 trillion in the supply chain and logistics sector. Also, there will be 267 billion IoT asset tracking devices deployed in the global industry by 2027.

Knowing where things are at any given time can be critical to transforming business operations – reducing risk, saving money, improving efficiency, and potentially even driving new service revenue.

Now, the difference between LOST and FOUND can be as little as 12 BYTES.

“IoT Africa Networks Ltd, in partnership with Sigfox, enables you to observe your entire asset tracking network be it industrial, commercial, business, or residential in a convenient and budget-friendly manner. You might not be able to rely on electricity in Nigeria, but you can rely on Sigfox. This is because the Sigfox devices can be powered without electricity. Their battery life can last for more than four years on a single charge.” – Lare Ayoola

During the webinar, Lare Ayoola, the Executive Chairman of IoT Africa Networks Ltd, outlined the impact of IoT on the supply chain, and how IoT management will transform inventory, logistics, manufacturing, distribution, construction, insurance, security companies, and more.

Tom Lindblad, Founder, Connected Finland was on hand to shed more light on the challenges being faced in the asset tracking industry and how IoT is best positioned to revolutionize the operations of the asset tracking industry.

The IoT network, that Sigfox and IoT Africa provide, is enabling us to track things we never could have before thanks to new technologies and smaller form factors. Some of the potential Use Cases for the IoT Connectivity are tracking assets along the supply chain and receiving alerts on anomalies such as unauthorized trailer detachments, virtually fence and manage herds, intercontinental sea-freight tracking, recovery of stolen vehicles, monitor the logistic supply chain, track industrial assets, enable real-time tracking of consumer’s luggage worldwide.

The IoT Africa Networks, Sigfox, Tranter IT, and Connected Finland partnerships are strategic and critical for development in Nigeria. The major drive for IoT in Nigeria is for Companies and Cities to CONNECT EVERYTHING and stay in control of their assets and business operations.

IoT Africa Networks Limited is the exclusive Sigfox operator in Nigeria and as such, is responsible for rolling out the first IoT nationwide network in Nigeria. The IoT Wireless Telemetry is a game-changing digital technology for the asset management industry in Nigeria.

Tranter IT is the exclusive distributor of many IoT Connected devices in Nigeria. Based on experience, knowledge, and technical background, we can deploy and execute projects relating to IoT in Nigeria.

Talk to us, let us help you build and sustain a competitive edge through Data-Driven and technology-powered solutions. We are happy to help! ?

T: 07083557478, 07085801253

E: enquiries@iotafricanetworks.com

Tranter IT and ONGO Framework partner on a mission to Digitize Nigeria

LAGOS, NG, June 25th, 2020 – Tranter IT®, a technology service provider with an established presence in all 36 states of Nigeria with over 350 employees, of which 280 are engineers. The Tranter IT team offers a wealth of knowledge and technical expertise, having a proven track record in serving various industries in the country.

According to the Nigeria Bureau of Statistics, small and medium scale enterprises (SMEs) in Nigeria have contributed about 48% of the national GDP in the last five years. We have over 17.4 million businesses in Nigeria vying for the attention of more than 200 million Nigerians.

ONGO Framework harnesses the power of the latest technologies to serve clients across the globe and transform their operations with digital and technology models. ONGO is focused on making technology solutions feasible to SMEs and enterprises, and digitally transform them to compete in this technology-driven world.

“ONGO Framework is proud to partner with Tranter IT and its network of trusted technology experts to promote our robust portfolio of platforms and products. As we continue to expand our global footprint, we believe Tranter IT is uniquely positioned for success,” said Rama Kuppa, CEO & Founder

“We are delighted to announce this partnership with ONGO Framework, whose pedigree and reputation in the technology markets are exemplary. Combining their best-in-class technology with our technical expertise provides a powerful and synergistic combination which will undoubtedly bring significant value to the various industries we provide digital transformation services to”, said Lare Ayoola, Tranter IT CEO and Executive Chairman.

ONGO Framework harnesses the power of the latest technologies to serve clients across the globe and transform their operations with digital and technology models. Tranter IT focuses to make technology solutions feasible to SMEs and enterprises, and digitally transform them to compete in this technology-driven world.

Tranter IT uses the easy-to-use innovative ONGO framework solutions to help schools bring digital learning to their students with the Learnovate School Management System, retail businesses provide “social distancing” solutions powered by Tongo and convenience to the customers, Remelca Health enabling hospitals to provide online consultation to patients among other services.

ONGO integrates innovative technologies such as Cognitive Computing, Artificial Intelligence, and Machine Learning with industry-specific solutions to create robust platforms for businesses to grow. Pioneering in fast delivery with less code, ONGO now provides end-to-end IT solutions with complete customization to meet specific business goals.

Tranter IT is the master distributor of ONGO Framework solutions; Learnovate, Remelca Health Services, Tongo, etc in Nigeria and based on experience, knowledge, and expertise can deploy and execute projects relating to digital solutions in Nigeria.

About Tranter IT:

Tranter IT is a technology services company that specializes in selling, deploying, maintaining and supporting IT and IoT Solutions, Outsourcing Support Services (IT, digital banking, general and proprietary digital technology including banking applications and Insurance software applications), design, installation and maintenance of physical ICT infrastructure, IT Automation, IT Infrastructure Management, and Optimization, Disaster Recovery and Cloud Solutions.

For more information, visit www.tranter-it.com.

Contact Information:

Tranter IT

08183405221

09023416588

enquiries@tranter-it.com

ServiceDesk Plus features aim to enhance the productivity of IT teams, says Tranter IT

In a bid to increase the efficiency of the IT helpdesk in every organisation, ManageEngine, an enterprise IT management software company, in partnership with Tranter IT, has unveiled new features on its ServiceDesk Plus solution.

The unveiling was held at the annual workshop for the flagship product of ManageEngine, ServiceDesk Plus, at the Fourpoints by Sheraton Lagos on Thursday, 23 May, 2019.

ServiceDesk Plus is built on ITIL (Information Technology Infrastructure) version 4.0 framework and ISMS (Information Security Management System).  This Solution is designed to deliver top of the range automated helpdesk services to enterprise organisations. One of its objectives, according to Lare Ayoola, Tranter IT’s CEO in an interview, is to help organisations deliver business objectives through low-cost and optimized IT services.

The IT service desk in any organisation is intended to be a primary point of engagement between the IT department and the organisation. It is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities. ServiceDesk Plus provides great visibility and central control in dealing with IT issues to ensure that businesses suffer the least possible downtime drastically improving the productivity of the entire organisation. ServiceDesk Plus can be deployed on cloud and on premise.

“ServiceDesk Plus integrates with other ManageEngine solutions such as Desktop Central, Asset Explorer, AD360, Self Service amongst others.” said Karthik Ananda Rao, Chief Evangelist for the ManageEngine Suite of solutions. “Over 150 built in reports and analytics help organisations make informed decisions. The advanced integrations in ManageEngine solutions allow for quick access the ServiceDesk’s key performance indicators without writing complex database queries all from one console”. 

The new Artificial Intelligence feature of the cloud version of ServiceDesk Plus is Zia, a customised virtual support agent which can be the first point of contact for the service desk. Zia helps perform simple service desk activities and fetch information, so customers do not have to rely on a technician. Essentially allowing the user access to the needed information to solve their own IT issues where needed.

“With access to a conversational virtual support agent, technicians in the field can now perform service desk tasks with simple hands-free voice commands. Now that’s efficiency” Melanie Ayoola, Executive Director, Tranter IT noted in a statement.

10 Brilliant Reasons Why You Should Be Outsourcing Your IT

If you have IT professionals on your company’s staff, there’s a good chance you are paying a lot of money to them. The average Nigeria-based IT Support professional makes about ₦100,000 per month. It’s why so many companies are making the decision to outsource IT these days.

Have you considered doing it? If so, you might be concerned about how outsourcing your IT needs could affect the overall well-being of your company. The IT professionals on your team obviously play a vital role in everything from the security of your internal computer network to the development of your company’s website.

But the truth is that there are plenty of reasons to seriously consider outsourcing your IT to a company you can trust. Take a look at 10 of those reasons below.

1. You Can Control Costs When You Outsource IT

If your website suddenly crashes or your computer network stops working, the IT professionals on your staff will be well worth the money you are paying them. They’ll spring into action and fix whatever problem has popped up.

But what about when everything is up and running just fine? While there is some basic day-to-day IT maintenance that needs to be done, the truth is that your IT professionals aren’t going to be working all the time, even though you’re technically paying them to.

When you outsource IT, you won’t have to worry about this aspect. You will get to pick and choose which IT services you need. Those services will, in turn, be the only things you’ll need to pay for.

Lowering your operating costs is easily one of the big pros of outsourcing IT.

2. You Won’t Have to Worry about Recruiting Quality IT Professionals

Outside of paying the IT professionals on your staff, you also have to spend time recruiting new IT members to replace those that leave your company for whatever reason. This can waste a lot of time for your HR department.

When you make the decision to outsource IT, your IT company will be in charge of handling recruiting and putting the right people in place to handle your needs. In most cases, you won’t ever come into contact with those people, but you can rest assured knowing they have the skills and experience it takes to tackle any IT issue.

3. You’ll Have Access to IT Professionals with Proper Training and Experience

In addition to hiring IT professionals to be on your staff, you also need to make sure they have the proper training at all times. And because the IT world is always changing, there are always new courses that those in it need to take.

IT training can be expensive for you and your company. It can also leave you without an IT professional on your staff on certain training days, which can leave your company vulnerable.

If you decide to outsource IT, it will be up to the company you work with to take care of training their employees and ensuring they have enough experience to tackle certain jobs. You won’t ever have to spend another dime sending an IT professional to a training course.

4. You Will Also Get Access to the Latest Forms of Technology

There are new forms of technology that are popping up every single day and making it easier for your company to function. Problem is, many companies have IT professionals that don’t have the time to investigate new forms of technology and incorporate them into the mix.

You can stay one step ahead of the game when you outsource IT and work with a company that always has one eye on the future. You can also ask questions about specific types of technology, like cloud computing, and see if it would make sense for you to start using them.

5. You Will Reduce the Responsibilities of Your Other Employees

Far too many companies rely on someone other than an IT professional for their IT needs. They say, “Tolu in accounting and Yvonne in HR have some experience fixing computers, so let’s let them handle our IT needs!”

As you can probably imagine, this is a terrible approach to take. Outside of the fact that “Tolu in accounting” and “Yvonne in HR” aren’t certified IT professionals, they also have their own responsibilities they need to take care every day.

Tolu and Yvonne will appreciate you making the decision to outsource IT rather than asking them to continue to try and fix all your IT problems.

 

6. You Will Be Able to Speak with an IT Professional 24/7/365

No matter how hard your IT professionals work, they aren’t going to be on the job all the time.

They’re going to go away on vacation or take a sick day every now and then.

If an IT emergency pops up when they’re not around, what are you going to do?

When you outsource IT, this will never be a problem, as most IT companies offer 24/7/365 service to customers. You can get someone on the phone at any time of the day or night to discuss an IT issue.

Start Outsourcing your IT Today for as low as ₦30,000

7. You Can Take a More Proactive Approach to IT Maintenance

One of the other big issues that many companies encounter when it comes to IT is that they’re too reactive.

Something breaks–and then they fix it. Then something else breaks–and they fix that, too. And so on and so forth.

Rather than only reacting to problems, why not be proactive instead? Being proactive is one of the keys to maintaining a successful network.

Your IT company should be able to spot potential issues and bring them up before they cause serious consequences. This should be more than possible since they’ll be monitoring your IT systems 24/7 once you bring them on board.

 

8. You Will Have the Chance to Learn about New IT Services and Solutions

While it’s important for your IT company to be proactive when you outsource IT work to them, it’s important for you to be as proactive as possible, too. This means bringing up problems you might be having so that your outsourced company can find a solution for you.

For example, let’s say you’ve been thinking about trying to increase the mobility of your office. You want your employees to be able to work from home more often if they want.

This might sound simple enough. But in reality, there are all kinds of security issues that could prove to be problematic. Your employees could also have trouble accessing your network when they’re not actually in the office, which could cut into their productivity.

The right IT company can find a workaround for you and make your company more mobile in no time. People will be able to start accessing your network from wherever they want when you outsource IT to the right company.

9. Scalability: Scaling your support team to handle the large load can be overbearing and taxing to your engineering/development team, not to mention expensive. Expert support teams have streamlined processes to scale quickly in all facets of support.

10. You Will Have More Time to Focus on Running Your Business

While all of the reasons listed here are important, this one is, without a doubt, the most important reason of all.

Your business is very important to you, and you work very hard to keep it afloat. You spend tons of time, energy, and money doing whatever you can to make it as successful as possible.

But if you are working with an IT department that is over-matched and unable to keep up with the constant demands that come with the job, then you are likely having to deal with one IT problem after another rather than dealing with the real issues affecting your company.

How nice would it be to hand over control of your IT department to a company you can trust to handle your network with care? With services like 10+ IT Support powered by Tranter IT, you can get back to doing what you do best: running your business!

Saving money when you outsource IT work will be nice. So will eliminating the headaches that come along with fielding calls and emails about IT problems. However, the best perk of doing it will be spending more time running your business rather than thinking about your company’s IT needs.

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If you have enjoyed this read, check out our blog for more information on meeting your company’s IT demands.

Source: itbriefcase.net

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